1/16/2024 0 Comments Pdf expert customer serviceHe has founded CustomerThink, a platform that brings together other thought leaders from the field of customer experience. Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation.īob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. His interactions provide real-world experiences to give frontline workers so they can manage customers and develop meaningful relationships and brand loyalty with them.īlake Morgan is an author, keynote speaker, and customer experience futurist with experience in customer experience leadership services. Franz hosts top customer experience thought leaders on the chat and shares their perspectives, tips, and workarounds regarding customer experience.īill Quiseng is a well-known blogger and professional speaker who gives valuable keynote sessions on customer service. Franz co-hosts the popular #CXchat on Twitter. Having served the industry for over 25 years, Franz helps firms build transformational CX strategies. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience.Īnnette Franz, the founder & CEO of CX Journey Inc., is an internationally recognized customer experience consultant. Following him would help customer-facing executives offer contextual support, which is critical for a better customer experience.Īdrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Toporek also authored the book “Be Your Customer’s Hero”, and co-hosts the podcast ‘Crack The Customer Code’ along with Jeannie Walters. He is known for his ability to help firms reimagine their customer care. In this article, we have curated a list of the top 30 customer service experts you should start following to learn more and gain better insights into the industry.Īdam Toporek is a globally-recognized keynote speaker on customer experience. This will help you stay up to date with the trends and best practices of customer service. Considering this scenario, it would be essential for companies to follow some of the leading customer service experts and learn from their experiences. Today, almost all companies, irrespective of the industry they operate in, give special attention to customer service and make rigorous efforts to ensure customer success. The credit for these changes goes to the customer service experts who helped redefine the industry. A look back at the past few years reveals the many significant changes in the world of customer service.
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